Cancellation Policy

Last updated: November 2026

This Cancellation Policy explains when and how you can cancel an order placed on Cricket 360.

1. Customer Cancellations

• You may request cancellation before the order is shipped or handed over to the courier
• Once the order is dispatched, cancellation may not be possible and the return process will apply
• To cancel, contact us with your Order ID at info@cricket360.com or call +91-98728 56761

2. Cancellation Window

Orders in Pending or early Processing status are usually eligible for cancellation. Packed or shipped orders are generally not cancellable.

3. Refunds for Cancelled Orders

• For prepaid orders cancelled successfully, refunds are initiated to the original payment method
• Refund timelines may take 5–7 business days depending on your bank or payment provider
• COD orders that are cancelled before dispatch do not require a refund

4. Cricket 360 Cancellations

We may cancel an order in cases such as:

• Product out of stock or unavailable
• Incorrect pricing or offer error
• Incomplete address or failed verification
• Suspected fraudulent activity

If we cancel a prepaid order, a full refund will be processed.

5. Partial Cancellations

If your order has multiple items and only some are unavailable, we may cancel those items and process a partial refund where applicable.

6. Need Help?

For cancellation support, reach Cricket 360 at info@cricket360.com or +91-98728 56761.