Return Policy

Last updated: November 2026

At Cricket 360, we want you to be happy with your purchase. This Return Policy explains when returns or exchanges are allowed.

1. Return Window

You may request a return within 7 days of delivery for eligible unused products in original packaging with tags/labels intact.

2. Eligible Returns

• Wrong item received
• Damaged or defective product on arrival
• Size/fit issue for eligible footwear or apparel (if unused)
• Product significantly different from website description

3. Non-Returnable Items

• Used, washed, or damaged products due to customer handling
• Personal protective gear opened for hygiene reasons (where applicable)
• Customized or specially ordered products
• Clearance / final sale items marked as non-returnable

4. How to Raise a Return

• Contact us within 7 days with Order ID, product photos, and issue details
• Email: info@cricket360.com
• Phone: +91-98728 56761
• After approval, follow the pickup/return instructions shared by our team

5. Refunds & Replacements

• Approved returns may be refunded or replaced based on stock and your preference
• Prepaid refunds are processed to the original payment method within 5–7 business days after quality check
• For COD orders, refunds may be issued via bank transfer after verification

6. Shipping Charges

If the return is due to our error (wrong/damaged item), return shipping will be covered by Cricket 360. For other eligible returns, shipping charges may apply as communicated during approval.

7. Need Help?

For return support, contact Cricket 360 anytime at info@cricket360.com or +91-98728 56761.